FAQ’s

If you have any questions about our products or ordering from this website, the answers should be here. If you can’t find what you are looking for, please click here to contact us.

How do you supply your fabric?

We supply most of our fabrics by the quarter metre (1 unit), this measures approximately 50cm x 55cm (some fabrics vary in width, details of which will be given on the fabric description page). For multiple units purchased in the same design you will receive one continuous length of fabric. The table below will help illustrate fabric purchased in one design, we refer to a quarter metre as a unit:-

1 Unit = 55cm wide x 50cm long
2 Units = 110cm wide x 50cm long
3 Units = 110cm wide x 75cm long
4 Units = 110cm wide x 100cm long
5 Units = 110cm wide x 125cm long
6 Units = 110cm wide x 150cm long
8 Units = 110cm wide x 200cm long

Some of our fabrics are sold by the 1/2m, it will state on the product page if this is the case.

How long before I receive my fabric?

We aim to dispatch your order from Fabric Rehab within 2 working days, during busy times this may be a little longer. Royal Mail aim to deliver in 1-2 working days.  

European deliveries 3-10 days, outside of Europe 7-21 days.  Sometimes customs charges are applied to packages sent abroad, these are the responsibility of the customer.

Please ensure your order states the correct shipping address, Fabric Rehab can not be held responsible if a parcel is lost due to an incorrect or incomplete shipping address.

What are your postal charges?

UK , Northern Ireland and BFPO addresses:  Standard Delivery: £2.00

Need your fabric urgently?  You can select Special Delivery next day service at an additional cost of £6.00.  This option does not include Saturday delivery, only Monday to Friday, Eg if order placed on Friday it would arrive on Monday.  Only available for orders placed before 12:00 midday.

Do you ship internationally?

Fabric Rehab loves sending abroad!

Europe
Standard Delivery: £7.50 (Not trackable)
Airsure: £6.00 additional cost. Add this to your shopping cart to add postal tracking and insurance, recommended for orders over £50.00.

Rest of the World
Standard Delivery: £9.00 (Not trackable)
Airsure: £8.00 additional cost at checkout. Add this to your shopping cart to add postal tracking and insurance, recommended for orders over £50.00.

Please note:  If Standard Delivery is selected for items sent abroad with a value exceeding £50.00, Fabric Rehab can not be held responsible if it does not arrive to its destination.  We are only able to offer compensation for lost orders with a value of £50 or more if Airsure has been selected.

Large Orders:  Should an overseas order cost considerably more to post, we reserve the right to contact you and inform you of the higher postal charge.  We will only proceed with your order once we have received confirmation from you.

 

How do I pay?

Payments can be made with your credit or debit card securely with CardSave, or with your PayPal account.

What is your returns policy?

Once fabric is cut from the bolt we can not offer returns, if you have any questions before making a purchase, please feel free to email. However if the item is faulty, please return within 7 days and a full refund will be given. Before returning an item please contact us via email first.

Should I wash my new fabric before I use it?

Yes. We would recommend washing your fabric at 30 degrees using a mild detergent, this will help prevent shrinkage of your finished sewing project and possible running of colours.

How do I know if the fabric photo is accurate?

At Fabric Rehab we pride ourselves on our photography, and virtually all fabric images are taken in natural light (not digitally enhanced) to give the best colour representation possible.

Are prices inclusive of VAT?

Yes, all prices shown are inclusive of VAT.

Do you have a shop that I can visit?

Yes we do!

Our shop is open on Tuesdays and Thursdays between 10am and 2pm.  If you are not able to make these days we are happy to make an appointment for you, just send us an email to contact@fabricrehab.co.uk.   The shop address is:-

Fabric Rehab, 3b Dedham Vale Business Centre, Manningtree Road, Dedham, Essex, CO7 6BL.

01206 321611

We’d love to see you!